Terms of use and booking

These terms are between you and Northwell, trading at northwell.us.com, from 71 Mill Street, Unit B, Austin, Texas 43086, United States. Northwell here means the patient and family services desk: the patient guides, the class instructors and the careers team who work from that address.

They cover two things. Using this website, and booking a place in one of our patient education classes in Austin or a visit planning call. Read them before you ask us to hold a seat. They are short on purpose.

There is no cart, no checkout and no card field anywhere on northwell.us.com. The forms send us a request. That is all they do.

A fee printed on the programs page or elsewhere on the site is an estimate to help you decide whether to ask. It is not a binding quote and it is not an offer you can accept by clicking. An inquiry becomes a booking in three steps:

1. You send the form, write in the chat or call +1 (779) 555-3858.
2. A named guide calls or writes back, checks the class suits you and that anything required first (a physician's clearance, a set admission date) is in place, and tells you the confirmed fee.
3. We send a confirmation letter with the date, the start time, the room, the fee and how to pay. The booking exists from the moment that letter is sent, and not before.

All fees are in US dollars. The visit planning call costs nothing. Class fees are set per household, per couple, per person or per session depending on the class, and the basis is stated next to each one. At the time of this version, the indicative figures are: $25 per household for hospital stay preparation, $140 per couple for the four new parents evenings, $120 per person for the three caregiver skills mornings, $85 per person for CPR and first aid, and $15 per steady movement class or $110 for a block of 8.

A fee can change before we confirm it, for example when the room rate or the cost of training equipment changes. Once your confirmation letter is sent, the fee in it is the fee you pay, even if the website figure moves afterwards.

Seats are allocated in the order confirmation letters go out. A request held in the inquiry queue does not reserve a seat. The door at Mill Street opens fifteen minutes before the start time. If you arrive more than twenty minutes late to a hands-on session such as CPR, the instructor may ask you to move to the next date, because the practice rotations are already running and the manikins are counted per pair.

Bring what the letter lists. For the steady movement class that includes the signed clearance, on the first day, on paper.

You can cancel by phone or by email to [email protected]. Cancel 48 hours or more before the start and we refund the fee in full or move you to another date, whichever you prefer. Cancel inside 48 hours and we move you to the next date with a free seat; we do not refund that fee, because by then the seat has usually been offered to someone else.

For a multi-session course (new parents, caregiver skills, a block of 8 movement classes) a session you miss is not refunded, but we will offer you the same session in the next run if a seat is free.

You may read, print and share pages for your own use. You may not:

• send inquiries or chat messages in someone else's name, or with details you are not entitled to give;
• use the forms or chat for advertising, bulk messages or anything abusive toward the desk staff;
• try to get into parts of the site that are not linked from the public pages, probe the server, or run automated scrapers against it;
• copy the class material or timetables to present as your own program.

The text, photographs, the Northwell name, logo and mark, and the take-home sheets handed out in class belong to Northwell or are used with permission. Quote a sentence with a link back and we will not mind. Reusing a photograph, the logo or a whole page needs written permission from us first.

The website is provided as it is. We check timetables, fees and directions and correct them when we find a mistake, but we do not warrant that every page is current at every hour or that the site is available without interruption. Your confirmation letter, not the web page, is the record of your booking.

General information in a class or on this site is not advice about your own health. Questions about that go to your own clinician.

So far as Texas law allows, Northwell's total liability to you in connection with a booking is limited to the fee you paid for that booking. For use of the website without a booking, it is limited to $100. We are not liable for indirect loss such as lost earnings or travel costs arising from a class being moved, beyond the refund in the guarantee above.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence.

We may decline a booking, or ask someone to leave a class, if a requirement in these terms is not met (for example, no signed physician clearance for the movement class), or if a person behaves in a way that puts the group or the instructor at risk. If we end a booking for that reason before the class starts, we refund the fee. We may also block access to the forms or chat from anyone breaching the website rules above.

These terms run under the law of Texas, United States. A dispute that we cannot settle by talking it through is heard in the courts of Austin. Call the desk first; most disagreements about a booking are fixed with a date change.

When we change these terms we publish the new version on this page with a new version number and effective date in the masthead above. A change never reaches back to a booking already confirmed: that booking runs under the version in force on the day your confirmation letter was sent. If a change affects a booking you hold for a future date, we tell you by email before it applies.

Write to Northwell, 71 Mill Street, Unit B, Austin, Texas 43086, United States, email [email protected], or call +1 (779) 555-3858. How we handle your details is set out in the privacy notice and the cookie statement.