This page lists every cookie and every browser storage key the Northwell site can place on your device, who places it, and how long it stays. Most people land here from a paid ad, looking for a patient guide service in Austin or help booking a hospital visit, and a good share of them stay to look at our patient education classes. Some of those ads leave a marker when you click them. You decide whether that marker is kept.

01. Three kinds of storage, and only one of them runs without asking

We sort everything the site stores into three categories. The first is switched on because the site cannot work without it. The other two stay off until you allow them in the banner at the bottom of the screen.

Strictly necessary

One key remembers your cookie choice so the banner does not reappear on every page. If you open the support chat, a second item holds a token that links your browser to that conversation, so you can close the tab and come back to the same thread the next morning. Neither of these identifies you to an advertiser. Neither is shared with one.

Analytics

Measurement cookies from Google count visits and tell us which pages people read before they call. We use the counts to decide things like whether the class timetable needs to sit higher on the programs page. They are aggregated. We do not look at an individual visitor's path, and we could not tell you who read what.

Advertising

Google Ads, Microsoft Advertising and Meta Ads send paid traffic to this site today. When you arrive from one of those ads, the platform's tag can store the click identifier it attached to the link, so that a later inquiry can be counted against the ad that brought you. That is how we find out which ads lead to a phone call and which ones waste money. This category is off by default.

03. Which ads send people here, and the marker each one adds

Three platforms. Each adds a short code to the end of the link when you click its ad, and the address bar shows it when you land.

  • Google Ads adds gclid. Operated by Google Ireland Ltd and Google LLC.
  • Microsoft Advertising adds msclkid. Operated by Microsoft Ireland Operations Ltd.
  • Meta Ads adds fbclid, on the campaigns we run there. Operated by Meta Platforms Ireland Ltd.

The code arrives in the address whether you allow cookies or not; that part is the platform's doing and happens before our page loads. What you control is whether the site writes it into storage and reports it back. With Decline, the identifier sits in the address bar for that one page view and goes nowhere. With Allow, the matching cookie from the table above keeps it for up to 90 days, so an inquiry you send next week can be counted against the ad.

We see totals from these platforms: clicks, calls, inquiries per campaign. We do not receive your name from them, and we do not send them what you wrote in a form or a chat.

06. If you press Decline

Everything a visitor comes for keeps working. You can read every page, see the class timetables and fees on the programs page, send the inquiry form on the contact page, open the support chat and call the desk. A guide will call you back the same as anyone else. Nobody at the desk can see what you chose.

What stops: no analytics cookie is written, no ad cookie is written, the click identifier is not stored, and the ad platforms are not told that your visit led to an inquiry. You may still see our ads elsewhere, because an ad platform decides that on its own records, not ours. Declining here only affects what this site stores and sends.

07. The platforms' own rules

Once a cookie from Google, Microsoft or Meta is written, what that company does with the data is set out in its own documents, not ours. Read them directly:

How we handle what you send us through the form and the chat, how long we keep it and how to get a copy is in the privacy notice. The rules for booking a class are in the terms of use and booking.